Order

How do I order something from QSP Products?
You can easily place orders via our webshop. The different categories make it easy for you to find the right product. You can also use the search function (at the top center of the page). Once you have found the product you want to buy, place it in your shopping cart and then proceed to ordering. You can view the contents by clicking on the basket at the top right. Then click on checkout. You can enter your details on this page. Consider the address, delivery option. Complete by paying. This can be done with iDEAL, credit card, PayPal or, if offered, afterwards. Confirming an order means that you agree to our General Terms and Conditions which are stated on the website. Please note: specially ordered products that are not available from stock as standard cannot be returned.

When will I receive my order?
We will do our utmost to deliver the order to you as soon as possible. Orders placed before 3:00 PM on workdays will be shipped the same day. We will keep you informed by e-mail and send you a Track & Trace code once your order has been shipped. Keep an eye on your Track&Trace page for the most current information.

Was my order successful, because I did not receive a confirmation?
It is possible that the confirmation email ended up in your email spam box. Is your order in your webshop account? Then it worked. If you ordered more than 45 minutes ago and you have not received a confirmation email and there is nothing in your account, then something probably went wrong. Please contact our customer service so that we can resolve your problem.

Can I also order by telephone or email?
Although we prefer to order via the webshop, it may sometimes happen that it is not possible to do this. If you place an order by telephone or email, please note that the processing time may take longer because we have to process it manually.

What is the delivery time for my order?
Items that are in stock are often shipped to you the same day, if ordered before 3:00 PM. If you need something immediately, you can also pick up your order in our store. If you have ordered something for which a delivery time has already been indicated, you must take the indicated delivery time into account.